Last Updated: 11/21/2024
At Yousafzai Gemstones, your satisfaction is our top priority. We take pride in offering premium loose gemstones, minerals, and crystals, and we stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we have designed a clear and fair return and refund policy to ensure a hassle-free experience.
Interpretation and Definitions
Interpretation
The terms used in this policy carry the following meanings, irrespective of whether they appear in singular or plural forms
Definitions
- Company: Refers to Yousafzai Gemstones, represented as “we,” “us,” or “our” in this policy.
- Goods: Refers to the items available for sale on our website.
- Orders: Refers to your request to purchase goods from us.
- Service: Refers to the website and its features.
- Website: Refers to Yousafzai Gemstones, accessible at Yousafzaigemstones.
- You: Refers to the customer or individual using our website to purchase goods or services.
Order Cancellation Rights
You have the right to cancel your order within 14 days of receiving the goods without providing any reason.
To exercise your right to cancel, please inform us via one of the following methods:
- Email: support@yousafzaigemstones.com
- Website Contact Form: Contact Us
Once your cancellation request is approved, you will receive a refund within 14 days of us receiving the returned goods. Refunds will be processed using the same payment method as the original transaction, and no additional fees will be applied.
Conditions for Returns
To ensure a smooth return process, please confirm the following:
The goods are unused, in their original condition, and include all original packaging and documentation (if applicable).
The goods were purchased within the last 14 days.
Returning Goods
Customers are responsible for the shipping costs and risks involved in returning the goods. For your convenience and security, we recommend using an insured and trackable shipping service to ensure safe delivery.
Please send your returns to:
Yousafzai Gemstones
Namak Mandi Chowk
Asif Market Shah Qabool
Peshawar 25000, KPK, Pakistan
We cannot process refunds for goods that are lost or damaged during return shipment without proof of delivery.
Refund Process
Once we receive and inspect the returned goods, we will process your refund promptly. Please note the following:
- Shipping fees are non-refundable.
- Refunds are issued to the original payment method.
If there are delays in receiving your refund, please:
- Check your bank or card statement.
- Contact your card issuer or bank to verify if processing delays apply.
- Reach out to us at info@yousafzaigemstones.com if further assistance is required.
Exceptions
Certain items may not be eligible for return or refund, including:
- Customized or personalized products.
- Items damaged due to misuse or improper handling.
Contact Us
If you have any questions or require further clarification about our Refund and Return Policy, feel free to contact us:
- Email: info@yousafzaigemstones.com
- Website Contact Form: Contact us
Thank you for choosing Yousafzai Gemstones. Your trust and satisfaction mean the world to us!