Frequently Asked Questions
Welcome to Yousafzai Gemstones! We’re delighted to assist you in finding exquisite minerals, crystals, and loose gemstones. Below, you’ll find answers to our most commonly asked questions. If you need further assistance, our dedicated support team is just a message away.
SHIPPING
What Shipping Methods Do You Offer?
We offer reliable shipping methods to ensure your gemstones arrive safely. For smaller parcels (up to 10 kg), we use DHL Express, FedEx, or UPS. Larger packages are shipped via trusted cargo services.
Do You Ship Internationally?
Yes, we ship to nearly every country worldwide! Wherever you are, you can enjoy our premium gemstones delivered to your doorstep.
How Long Will My Order Take to Arrive?
Orders are processed within 1-2 business days. Delivery timelines depend on your location but typically range from 7 to 20 business days. You'll receive a tracking number to monitor your shipment.
PAYMENT
What Payment Methods Are Accepted?
We accept PayPal, major credit/debit cards (Visa, Mastercard), and wire transfers for your convenience.
Is My Payment Information Secure?
Absolutely. We use advanced encryption technologies to safeguard your personal and financial information. Your trust is our top priority.
Order & Retunrs
How do I place an Order?
Simply browse our online shop, select the gemstones or minerals you love, and add them to your cart. Follow the checkout process, and you're done! You can shop as a guest or create an account for a seamless experience.
How Can I Cancel Or Change My Order?
To modify or cancel your order, please contact us as soon as possible at support@yousafzaigemstones.com. We’ll assist you promptly.
Do I need an account to place an order?
No, you can shop as a guest. However, creating an account allows you to track your orders and manage your preferences easily.
How Do I Track My Order?
Once your order is shipped, we’ll email you a tracking number. Use it to track your package via the courier’s website.
How Can I Return a Product?
If you’re not completely satisfied with your purchase, you can initiate a return within 30 days. Contact us at support@yousafzaigemstones.com with your order details, and we’ll guide you through the process.
Do You Provide Certifications for Gemstones?
Yes, we offer certifications from reputable gemological laboratories. Add this option to your cart during checkout for an additional fee.